Production & Shipping
Each piece is crafted with care just for you. Once dispatched, you'll receive a tracking email (please note it can take 24–48 hours to update). US orders typically arrive in 4–9 business days after dispatch.
Returns & Exchanges
We want you to love your jewelry. We offer a 90-day window for exchanges or store credit
on all items.
For non-personalized pieces, refunds are available within 90 days of
delivery. To be eligible, items must be returned unworn, unaltered, and in their original
packaging.
Because personalized pieces are made just for you, they cannot be refunded once production has begun. They may still be eligible for store credit or an exchange within 90 days—please reach out to our support team and we’ll do our best to help.
Caring For Your Jewelry
To preserve the beauty of your piece, always remove it before swimming, showering, or exercising. Avoid direct contact with perfumes, lotions, sunscreens, and other chemicals. Store your jewelry in a dry, safe place like a pouch or box when not in use.
Cleaning Plated Jewelry
Plated jewelry requires delicate care. To clean, gently blot with a soft, lint-free cloth. Never rub, scrub, or use abrasive materials on plated pieces—friction will damage the finish and cause it to wear away more quickly. Proper care is essential to the life of your jewelry.
90-Day Warranty
Your jewelry is covered by a 90-day warranty against manufacturing defects. This includes issues like a faulty clasp, stone setting, or abnormal discoloration under normal use. This warranty does not cover lost items, scratches from normal wear, or damage from improper storage or third-party alterations.
Lifetime Warranty Add-On
For complete peace of mind, you can add our lifetime warranty at checkout. This provides a one-time replacement for any verified manufacturing defect at any point. It is an extension of our 90-day warranty and carries the same exclusions.
Have a Question?
If you have any questions about this piece or need help with an order, please don't hesitate to contact our support team. We're always happy to help.