Refund policy

We want you to love your jewelry. If it is not the right fit, we make returns and exchanges simple.

For non‑personalized items, refunds to the original payment method are available within 90 days of delivery.

Personalized items are not refundable, but you may request an exchange or store credit. Exchanges or store credit are available for eligible items up to 90 days from delivery. The window starts on the delivery date shown by the carrier’s tracking.

Initiating a Return or Exchange

To be eligible, the item must be unworn, unaltered, and returned with all original packaging.

To start, email help@elyssienna.com within the applicable window. Use the subject line “Refund – Order #[Your Order Number]” for refunds, or “Exchange/Store Credit – Order #[Your Order Number]” for exchanges or store credit (personalized or non‑personalized, within 90 days). Please include your order number and clear photos if reporting a defect. We will reply with next steps and, when applicable, a prepaid return label.

A Note on Liability and Costs

Return shipping costs are the responsibility of the sender, except when an incorrect item was sent or the item is verified as defective under our warranty. In those cases, we provide a prepaid return label and cover the shipping of your replacement. Please use a trackable shipping service and keep your receipt; we are not responsible for items lost or damaged in transit. Original shipping fees are non‑refundable. Approved refunds are for the item price only unless otherwise stated by our team.

Inspection and Processing

Once your return is received, please allow up to 5 business days for inspection. If approved, refunds are issued to the original payment method within 10 business days; your bank or card issuer may take additional time to post funds. Exchanges and store credit (available up to 90 days) are processed after inspection. If the exchange item costs more, you’ll pay the difference; if it costs less, we issue store credit for the difference.

Exchanges (Up to 90 Days)

Exchanges are available for both personalized and non‑personalized items within 90 days of delivery, provided items meet eligibility conditions. Like‑for‑like exchanges are subject to inventory availability; if unavailable, we will offer the closest equivalent or store credit.

Warranty

All items include a 90‑day limited warranty covering manufacturing defects from the delivery date (for example, clasp failure, missing stones on arrival, or abnormal discoloration under normal use). This does not cover loss, theft, improper care, third‑party alterations, or normal wear to plated finishes. For approved defect claims within 90 days, we cover the return shipping and the shipment of your replacement.

You can add an optional +$5 Lifetime One‑Time Warranty per item at checkout. This provides a one‑time replacement for verified manufacturing defects at any time during the product’s life. Exclusions include loss, theft, intentional damage, and heavy chemical exposure. Shipping or handling fees may apply for replacements under the Lifetime Warranty. To start a claim, contact help@elyssienna.com with your order number and clear photos.

In the Event of an Error

If you receive an incorrect item, contact help@elyssienna.com with your order number and photos. We will make it right and cover return shipping if needed.

Final Determination

Elyssienna reserves the right to make the final determination on all return and warranty claims.

Further Assistance

Questions at any point? Email help@elyssienna.com. We are here to help.