FAQ

Upon shipment, you will receive a confirmation email containing a tracking number, allowing you to monitor your order's transit.

Our fulfillment process is designed for efficiency. Should you require a modification or cancellation, please contact us at help@elyssienna.com immediately. We will make every effort to accommodate your request, but we are unable to alter an order once it has been dispatched.

We extend a 21-day return policy, commencing on the date of delivery. To be eligible, the item must be in its original, unworn condition and returned with its complete packaging. We invite you to review our complete Return Policy for full details.

We collaborate with suppliers in the United States, chosen for their uncompromising commitment to quality.

Indeed. The inherent purity of solid gold makes it an ideal choice for sensitive skin. Our 14K gold alloys are formulated to ensure they offer comfort without compromise.

Absolutely. We believe in holistic quality. All components of our earrings, including the posts and butterfly backs, are made from the same solid 14K gold as the main piece. This ensures a consistent, high-quality, and hypoallergenic experience.

Our earrings are engineered for both presence and comfort. We made them from solid gold to be substantial enough to feel luxurious, yet light enough for continuous, all-day wear without stressing the earlobe. Specific weights are detailed on each product page for your reference.

Understanding the terminology of gold is key to appreciating true value. We exclusively use solid gold, a material whose beauty and integrity are absolute, not merely superficial. Our Material & Quality Guide clarifies the critical distinctions.

Our definition of quality is rooted in permanence and intrinsic worth. An Elyssienna acquisition is an investment in solid 14K gold. It is the antithesis of ephemeral, fast-fashion jewelry.

The palette of gold is a result of masterful alloying: The art of blending pure 24K gold with other noble metals. Rose Gold derives its warm, romantic hue from a deliberate inclusion of copper. White Gold is achieved by alloying pure gold with white metals like palladium, then finished with a luminous rhodium plating for a brilliant, mirror-like finish and enhanced durability.

While visually similar to the untrained eye, these are fundamentally different precious metals. White gold is a high-purity gold alloy, making it significantly more valuable, durable, and resistant to tarnish. Sterling silver, while beautiful, is a softer metal that tarnishes readily and requires frequent maintenance. For fine jewelry intended for lifelong, daily wear, white gold is the superior technical and aesthetic choice.

A piece of fine jewelry, when worn, becomes a part of your story. As with all precious metals, signs of wear are a natural and expected evolution.

Scratches: Minor surface abrasions are inevitable and contribute to a unique patina that develops over time. For those who prefer a flawless finish, these can be professionally polished to restore the original luster.

Tarnishing: While pure gold is inert, the alloys in 14K gold can, in rare instances, react to environmental factors. This may cause a subtle dulling, which is not permanent and is easily reversed with gentle cleaning, instantly restoring its brilliance.

Learn more in our Jewelry Care Guide.

The optimal cleaning cadence is determined by frequency of wear. Adhere to this schedule to maintain your jewelry's brilliance:

• After Daily Wear (Routine Maintenance): A gentle wipe with a soft, lint-free cloth at day's end removes oils and particulates, preserving the gold's luster.
• Deeper Clean (Monthly Ritual): For frequently worn pieces, a monthly cleaning with mild soap, warm water, and a soft brush will remove accumulated residue and restore its shine.
• Professional Service (Annual Restoration): Annually, consider a professional ultrasonic cleaning. This process safely removes impurities from the most intricate settings, returning the piece to its original showroom condition.

To preserve the integrity and luster of your jewelry, we advise against exposure to water. Chemicals present in pools (chlorine), oceans (salt), and even tap water can interact with the alloys in the gold, potentially dulling its finish over time. The cardinal rule of fine jewelry care is simple: it should be the last piece you put on and the first you take off. Discover more in our Jewelry Care Guide.

"Waterproof" jewelry often features a PVD (Physical Vapor Deposition) coating over stainless steel. This modern process creates a very tough and long-lasting gold finish, making it a popular and durable option.

The distinction lies in what's underneath. A PVD piece is a strong coating on a base metal, while an Elyssienna piece is solid gold from surface to core. One is designed for durable style, the other for enduring, intrinsic value. We believe fine jewelry should be precious through and through.